Mom Alarm Clock Support

Support for the iPhone, iPad and Android apps

Need help? Email momalarmclock@gmail.com. Include your phone or tablet model, its iOS, iPadOS or Android version, the app version, and what happened. For a support question, do not send a real child's name, school, schedule, family code, password, or other sensitive information. To delete your data, follow the deletion page instead: it lists the few details we need to find your family.

Before setup

The paired workflow needs two devices, one for the parent and one for the child. Each can be an iPhone with iOS 26 or later, an iPad with iPadOS 26 or later, or an Android phone with Android 8.0 or later. The original iPhone app cannot pair with them.
Install Mom Alarm Clock on both devices, choose the correct role on each, then follow the in-app pairing flow.
Both devices need internet access for pairing and remote sync.
The Android app is in testing on Google Play. It is not yet available to the public.

If an alarm or notification does not appear

On the child’s device, check that notifications and sounds are allowed for Mom Alarm Clock: on iPhone or iPad in Settings → Notifications → Mom Alarm Clock; on Android in Settings → Apps → Mom Alarm Clock → Notifications.
Check the child’s ringer and alarm volume, and any Focus (iPhone and iPad) or Do Not Disturb setting.
Open the app on both devices and confirm the expected child, alarm time, active days, and roles.
When contacting support, describe whether the alarm failed to appear, appeared without sound, or completed without updating the parent view.

Mom Alarm Clock is not an emergency or safety-critical alarm service. Mobile operating-system settings, connectivity, and device state can affect delivery.

Privacy and account requests

To delete your account, follow the steps on Delete your Mom Alarm Clock account. For data access or other privacy questions, use the email above. You can also review the Privacy Policy and Terms of Service.

Operator

Mom Alarm Clock is developed and operated by VARR Stack Technologies LLC.